Shipping policy

Fulfillment + Shipping:

Delivery Estimates are based on two factors: order processing/fulfillment time and time in transit. Depending on the time you place your order, the order process might not start until the following business day. Business days are Monday-Friday, excluding United States federal holidays.  

Most orders are made to order, please allow approximately 48-72* hours from receipt of order for fulfillment and shipment processing from our facilities. Please allow 7 business day for delivery, excluding express shipping. 

*During peak periods, you may experience longer than average order processing time. Based on your shipping address, Wick & Wash will determine the most efficient method of delivery. If your order includes a pre-order or backordered item, shipping & handling will be assessed for the entire order at the time of the initial shipment.

Shipping Charges:

Shipping & handling charges are based on the pre-tax merchandise dollar amount of your order after any deductions or promotional discounts. Orders with a merchandise subtotal of $50.00 or more will be assessed a $4.00 shipping & handling surcharge and orders with a merchandise subtotal of $100.00 or more will be given free shipping. Orders shipping to multiple addresses will be charged per address.

Not all services are available for all destinations. Service options will be displayed at checkout.

All orders over $150.00 will require a direct or indirect signature via FedEx. FedEx will attempt to deliver 3 times, at which point the item will be returned to Wick & Wash. Shipping Charges are Non-Refundable in this event.

Any order that is returned to Wick & Wash because of an undeliverable address or after 3 failed attempts can be reshipped for an additional Shipping Charge equal to the original Shipping Charge of the order. Naples Soap will contact you for payment or your order will be refunded. Shipping Charges are Non-Refundable in this event. 

Shipping & Handling is a Taxable Service

Wick & Wash does not ship internationally; only to US addresses. Using a freight forwarder to ship items internationally may result in issues not covered by Wick & Wash. If you use a package forwarding service to ship your order outside of the United States, then we consider their U.S. address to be the destination for your order. Our responsibility for loss or damage to your order ends once it reaches that address safely. We will not provide a replacement or refund for any items or packages delivered to you from a freight forwarder. You should refuse any items or packages that arrive damaged and instruct freight forwarders to do the same. Any items lost after delivery to you or the freight forwarder will be your responsibility.

Please email us at Wick_and_Wash@gmail.com or contact us at 484.843.4400 if you have any questions.